September 16, 2025
COMMUNICATIONS COORDINATOR
REPORT TO: SENIOR DIRECTOR OF DEVELOPMENT
COMPENSATION: COMMENSURATE WITH EXPERIENCE
EXEMPT STATUS: EXEMPT
COMMITMENT TYPE: FULL TIME
BASE OF OPERATIONS: TYLER, TEXAS
SUMMARY:
Children’s Advocacy Center of Smith County (CACSC) provides comprehensive services to child victims of abuse and their non-offending caregivers in conjunction with a multi-disciplinary team (MDT) made up of Law Enforcement, Child Protective Investigators, and the District Attorney’s office. Working within this team environment, the Communications Coordinator is primarily responsible for providing comprehensive support to the CACSC including, but not limited to, marketing branding, public relations, events, data entry, and fundraising efforts consistent with CACSC branding guidelines and mission.
ESSENTIAL FUNCTIONS:
• Create comprehensive community media plan, including press releases
• Serve as the CACSC media liaison, coordinating interviews and messaging, including referring crisis interviews to the CEO
• Plan and execute digital content related to child abuse awareness, marketing fundraising, and events communication across various social media platforms
• Utilize fundraising software to assist in data entry, donor correspondence, constituent updates and develop reporting
• Design digital and print campaign material related to child abuse awareness and fundraising events
• Participate in the organization of annual, current, and future fundraising events including Bling-O and April Awareness Luncheon
• Manage website content, including campaign and special event promotions
• Create Annual Report, brochures and other fundraising materials
• Coordinate Spring, Fall and ongoing Annual Fund campaigns, including Blue Envelope and Turkey Card.
• Assist the Senior Director of Development in coordinating all video projects, from conception to completion
• Assist the Manager of Events in the development and maintenance of event print materials and marketing
• Assist the Director of Resource Management in publicity efforts for Holiday of Hope, In-Kind donation drives, as well as volunteer recruitment
• Serve as agency speaker at community events
• Coordinate community awareness events
• Conduct agency tours
• Attend relevant trainings and conferences as required
• Assist with other duties as assigned by the Senior Director of Development
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as exhaustive of all responsibilities, duties and skills required for the position.
If you are interested and meet the requirements for this position, please send a cover letter and resume to ttanner@cacsmithcounty.org
United Way of Smith County
Job Posting
Position Title: Information & Referral Specialist
Department: 2-1-1 East Texas Region
Reports to: 2-1-1 Director
FLSA: Administrative, Non-Exempt
Salary: $12.00/hour – $13.50/hour (based on education/experience)
Full-time/Part-time: Part-time
Shift: Days (M-F, 9:00 AM-2:30 PM)
GENERAL DESCRIPTION:
The Information & Referral (I&R) Specialist is responsible for providing skilled information and referral services on health and social service programs in response to telephone, electronic, and other inquiries. This role also involves providing crisis intervention, follow-up, and advocacy services, when necessary, as well as tracking gaps in services. I&R Specialist works under general supervision with latitude for the use of initiative and independent judgment.
ESSENTIAL JOB FUNCTIONS:
Answer the phone line in an efficient, professional, non-judgmental manner. Interviews inquirers and assesses service needs. Provide appropriate and accurate referrals to inquirers. Determine and document unmet needs when no appropriate referral is available to provide to an inquirer. Perform extensive data entry. Adheres to standards set by Inform USA. Participate in the planning and implementation of Outreach Activities. Apply crisis and emergency protocols. Perform related work or special projects as assigned. May be assigned additional hours during times of local or state disasters.
MINIMUM QUALIFICATIONS:
Education and Experience:
- Bachelor’s Degree in Human Services field or Community Health Worker (CHW) certification.
- Experience may be substituted on a year-for-year basis if the person holding this position does not have a Bachelor’s Degree in a human services field, in which case said person must have a minimum of four (4) years of related experience in social service delivery and must have a High School Diploma or GED.
- Experience in a call center setting may be substituted on a two-year for one-year basis if the person holding this position does not have a Bachelor’s Degree in a human services or business field, in which case said person must have a minimum of two (2) years of call center experience or in social service delivery and must have a High School Diploma or GED.
Knowledge, Skills, Abilities, and Other Characteristics:
- Knowledge of interviewing and referral techniques.
- Knowledge of health and social services available in the East Texas Region and state/federal social services agencies and programs.
- Excellent data entry skills.
- Excellent interpersonal and problem-solving skills. Outstanding organizational and stress management skills.
- Ability to maintain high ethical standards and confidentiality in accordance with United Way of Smith County, Inform USA, state, and federal standards and policies.
- Ability to communicate effectively using correct grammar in written and oral form.
- Ability to work independently and in a team setting. Self-awareness and a positive attitude are essential.
- Ability to work flexible schedule (evenings, weekends, holidays) during times of disaster or other times of organizational need.
- Ability to multitask in a fast-paced environment.
- Ability to sit for extended periods of time.
- Bilingual (English/Spanish) preferred.
- Must have reliable personal transportation to navigate from place to place throughout the 14-county East Texas Region.
Certificates and Licenses REQUIRED
- Must have and maintain a valid Texas Driver’s License and provide proof of current auto liability insurance as required by the state.
- Must complete Inform USA Community Resource Specialist (CRS) Certification (based on experience within the time frame to be determined upon employment).
To Apply: Submit resume or completed application to 2-1-1 Director via Email: sraymer@uwtyler.org or mail to:
2-1-1 Director, United Way of Smith County, PO Box 10029, Tyler, TX 75711-0029. No phone calls or walk-ins.