Nonprofit Job Opportunities

04/08/21

JOB TITLE: ERAP Customer Service Agent
REPORTS TO: Programs Director
COMPENSATION: $15/hr.

POSITION SUMMARY:

The ERAP Customer Service Agent will work directly with the Programs Director to administer funding specific to Emergency Rent / Utility Assistance. This is a temporary position whose purpose is to identify eligible Smith County citizens who have had a documented financial hardship directly related to the pandemic and get them much needed relief to prevent their homelessness. This program will operate independently of PATH’s other programs.

QUALIFICATIONS:

PATH’s core values guide all employees, volunteers, programs and services: RESPECT, CARING, HONESTY, RESPONSIBILITY AND CHANGE. The Required Skills for all employment with PATH include Values Alignment, Interpersonal Skills, Communication Skills, Decision-making Skills, Strength of Character, Professional Knowledge and Teamwork.

The following are required for the position of ERAP Customer Service Agent:

Customer Service experience
IT experience including use of: Microsoft Word, Excel, Data Entry, Scanning
Excellent organizational skills and attention to detail
A high school diploma or GED.
Maturity, an abundance of empathy and wisdom, and the ability to work with a wide variety of people in multiple settings.
The ability to work with minimal direct supervision, demonstrating initiative and taking responsibility.
Work experience in a nonprofit environment and fluency in Spanish are plusses.

REPORTING RELATIONSHIPS:

Reports to: Programs Director

Supports: The Smith County – PATH collaboration to distribute COVID19 relief funds to residents of Smith County.

RESPONSIBILITIES:

General:

Works to contribute to a healthy work environment for all, where each employee, contractor and volunteer can engage in the ministry and mission of PATH to their full potential and satisfaction.
The ERAP Customer Service Agent is at all times a known representative of PATH in the community and will conduct themselves in such a manner so as not to reflect negatively upon PATH, its Board of Directors, its employees, its volunteers, its clients, or its donors, nor to inhibit its mission in any way.

Key Responsibilities:

Answer phone calls from tenants and landlords in need who are seeking rent / utility assistance.
Determine eligibility for ERAP funding based on the guidelines set forth by Smith County.
Collect required documentation from each tenant or landlord and verify that its complete.
Collect signatures and prepare file for submitting to Program Director for approval.
Input data into Charity Tracker for PATH and Excel Spreadsheet for reporting to Smith County.

Submit a resume’ with education and employment history, along with any questions, to the Executive Director, who has sole authority to represent PATH:

andrea_wilson@pathhelps.org

04/07/21

JOB TITLE: Counselor
CLASSIFICATION: Non-exempt/hourly
REPORTS TO: Clinical Director
PRIMARY LOCATION: Palestine, TX
SUMMARY OF JOB: Provides direct service to victims, conducts individual and group sessions, and establishes liaison between other agencies.

POSITION SUMMARY:

Responsible for maintaining a current counseling license in the State of Texas.
Responsible for providing direct individual counseling service to victims and conducting individual and group sessions.
Assist clients with Victim Impact Statement when applicable.
Must understand the purpose and function of the Crisis Center of Anderson and Cherokee Counties and be knowledgeable of existing policies and procedures.
Complete all paperwork as required.
Make criminal and/or civil court appearances, as necessary.

Make referrals to other community agencies for desired services as needed.

Maintain and update the resource library section of CCACC.
Keep updated on current literature, procedures and laws regarding and/or pertaining to the maintenance of license.
Attend community meetings and interface with professionals in the field of sexual assault, domestic violence, child abuse and/or social services.
Assist with educational activities and other seminars as needed.
Write case supplements and maintain case logs.
Maintain case statistics.
Make referrals to other community agencies for desired services as needed.
Participate in community and volunteer education and training as requested.
Completes other duties as assigned.

NECESSARY QUALIFICATION:

Master’s degree required in Social Work, Psychology, and/or related field

Licensed Professional Counselor (LPC) or Licensed Professional Counselor Intern (LPC Intern).

Understanding of adult and child development theories and child sexual abuse.
Understanding of the law and legal system and implications related to their license.
Strong communications skills in interpersonal, written, and multimedia vehicles.
Experience working with diverse professionals from child protection, law enforcement, court systems and related community services.
Experience in needs assessment of victims and families and identification of appropriate referral sources.

OTHER PERTINENT INFORMATION:

Skill in providing professional counseling/talk therapy according to established standards of care.
Ability to form and maintain effective counseling relationships with clients, to monitor client movement in the therapy process, and terminate the relationship when necessary and appropriate.
Organizing and prioritizing workload and meeting deadlines; and excellent written and verbal communication skills.
Interact effectively and professionally with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds.
Communicate effectively, clearly, concisely with others to demonstrate positive/proactive customer service attitude; to consistently maintain ethical behaviors among all employees and members of the public.
Work as an effective team member; function independently; exercise sound judgment and initiative.
Extend flexibility in shifting priorities or adapting to new improved policies and/or procedures.
Establish and maintain effective interpersonal skills to build strong work relationships.
Ability to occasionally travel to meetings, trainings, other campuses and/or counseling sites.

Send cover letter and resume to: dianav@mycrisiscenter.com

JOB TITLE: Thrift store clerk
CLASSIFICATION: Non-exempt/hourly
PRIMARY LOCATION: Palestine/Jacksonville thrift store
REPORTS TO: Resale store manager
SUMMARY OF JOB: Sales and stocking of Crisis Center thrift store.

POSITION SUMMARY:

Welcomes and assists customers with shopping

Rings up purchases

Sorts merchandise for sale or bagging for vendor
Maintains cleanliness of store
Assists Crisis Center clients with store needs
Completes other duties as assigned
Creates display of products
Makes bank deposits accordingly

NECESSARY QUALIFICATION:

The ability to work as a team member
Excellent customer service skills
Ability to prioritize tasks given
Ability to work flexible hours

OTHER PERTINENT INFORMATION:

Hours are flexible, these will be set by the store manager
Offer of employment is contingent upon successful completion of a background check, including DPS criminal history and DFPS clearances.
Anonymity and confidentiality of the shelter location and clients will be maintained. Personal conduct, boundary lines between clients and staff and job performance will be consistent with the policies, procedures, and philosophy of the Crisis Center.

Send cover letter and resume to: dianav@mycrisiscenter.com

JOB TITLE: Safe House Advocate
CLASSIFICATION: Non-exempt/hourly
REPORTS TO: Safe House Manager
PRIMARY LOCATION: Palestine, TX
SUMMARY OF JOB: Provide direct services and advocacy to clients

POSITION SUMMARY:

Provide safe house services, information and support in a manner that supports empowerment and respects the client’s right to make their own choices.
Provide crisis assistance/intervention, support, and advocacy.
Supports clients in the completion of their individual treatment plan of service and any activities assigned by the treatment team.
Answer the Hotline during non-business hours.
Document individual activity in compliance with agency, funding sources guidelines and procedures.
Refer any disciplinary concerns or need for action to the Staffing Team
Transporting of clients to their appointments, work, and job/apartment searches.
Oversee the inventory of household supplies and report the need of items to safe house manager.
Perform necessary safe house operations, including client intakes, maintaining client service logs, assisting with meal preparation and clean up, etc.
Entering data entry into WS. Responsible for logging daily delivered client services.
Other duties assigned by the safe house manager or service program director.

NECESSARY QUALIFICATION:

High school Diploma/GED
Valid TX Driver’s License

OTHER PERTINENT INFORMATION:

Communicates assertively and clearly but not aggressively and in a way that is supportive
Reflects empathy and compassion in communication with client
Emphasizes clients’ strengths over weaknesses to help them improve and reach goals
Uses inclusive speech such as “we” and “our” to show that the client is not alone in their journey
Helps client resolve conflict through communication without taking sides
Creates a peaceful, calm, environment where healing can occur
Ability to regulate emotions in stressful situations
Works collaboratively with client to solve problems
Engages in self-care practices and healthy behaviors

Send cover letter and resume to: dianav@mycrisiscenter.com

JOB TITLE: Victim Advocate
CLASSIFICATION: Non-exempt/hourly
REPORTS TO: Program Services Director
PRIMARY LOCATION: Crisis Center of Anderson and Cherokee Counties
700 E. Cherokee St. Jacksonville, TX
SUMMARY OF JOB: Provide direct services and legal advocacy to clients.

SUMMARY:

The Victim Advocate is responsible for providing supportive services, crisis intervention, and appropriate case management services to victims of domestic violence and sexual assault violence. This position serves as an informed source of support to the victim during the immediate crisis and works closely with various community organizations and legal services to successfully support the victim and the Crisis Center programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Continued education and training as needed to ensure CCACC is following the most current laws in the areas of victim services/advocacy (education and training services include general awareness presentations, teen dating violence presentations, workplace violence, healthcare, clergy and certified law enforcement trainings in domestic violence/sexual assault).
Maintain professionalism at all times including:
- Positive rapport with collaborative partners and express only positive feedback.
- Positive rapport with victims
Provide or refer victims to emergency support services, including:
- Emergency financial assistance for: food, clothing, or other items related to getting out of immediate crisis.
- Emergency and essential transportation assistance to safe shelter or essential appointments to aid in increased self-sufficiency.
Provide or refer victims for necessary counseling and/or other professional services, including:
- Medical/Dental advocacy – assisting in locating necessary medical/dental care for injuries related to domestic violence or sexual assault.
- Personal advocacy – including securing rights, remedies, and services from other agencies.
- Crime Victim Compensation Assistance/Advocacy
Communication with the Program Services Director and other staff to understand and support victim needs, while continually supporting all BOHCC initiatives.
Support and expand on existing programs with services of volunteers, including:
- Safety Planning
- Crisis Intervention services and emotional support (including phone or in person at an approved secured facility)
- Life Skills Training/Economic self-sufficiency training
- Complete and assist with application for emergency protective orders
Assist with public outreach events related to domestic violence, sexual assault, victim advocacy, and CCACC services when requested.
On-going maintenance of data/databases and records as necessary.
Attend all staff meetings.

NECESSARY QUALIFICATION:

Bachelor’s degree required, degree in social work or related field preferred.
Bilingual Preferred
Must have a valid driver’s license and proof of liability insurance.
Must successfully complete a criminal and civil background ground.
Ability to maintain confidentiality and present in a positive, professional manner at all times.
Able to maintain composure and professionalism under pressure of deadlines
Regular and reliable attendance.

This is a grant-funded position. Continuation of position is dependent upon the availability of grant funds.

Send cover letter and resume to: dianav@mycrisiscenter.com

TITLE: Mental Health COPSD Counselor – LPC or LCSW Required – Contract – Tyler, TX 75702

Cenikor is a non-profit organization and one of the largest substance abuse treatment centers in the nation. We are currently seeking a Contract Mental Health COPSD Counselor in our Tyler, TX facility.

JOB SUMMARY:

The Contract Mental Health COPSD Counselor is responsible for providing counseling to individuals identified as having co-occurring psychiatric and substance use disorders.

SCHEDULE: Monday – Friday days/evenings

ESSENTIAL FUNCTIONS:

Provide mental health and substance use counseling services to identified client population.
Assess and diagnose clients’ mental status through interviews and observations, and make referrals to the appropriate services.
Provide crisis intervention services to clients who are a danger to themselves or others.
Work in conjunction with all facility staff to facilitate a safe environment for client recovery.
Contribute to client care by reporting pertinent information to clinical team.
Ensure documentation is entered into the electronic health record within 24 hours of service and deadlines for completion are met consistently.
Maintain compliance with federal and state regulatory standards as well as Cenikor policies and procedures.
Maintain strict confidentiality on all client and foundation matters and refer questionable issues to supervisor.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:

Possesses strong clinical documentation skills.
Experienced in diagnosis and treatment of mental health and substance abuse issues
Experienced in COPSD counseling services and capable of identifying appropriate resources for client development and providing substance abuse counseling.
Capable of discerning facts from opinions and remaining objective when listening to conflicting opinions.
Experienced in working with diverse population.
Possesses good time management skills needed to meet aggressive deadlines and prioritize multiple tasks.
Knowledge of Microsoft Office software required, including MS Outlook calendar.
Ability to consistently uphold the Core Principles of Cenikor’s Culture with all team members
- :Demonstrate mission of service to our clients
- Positive, respectful communication with both staff and clients
- Demonstrate self-motivation and perseverance to achieve goals
- Role model appropriate, professional behaviors including appropriate client boundaries
- Work effectively as part of a team, helping to set up others for success

Education:

Master’s degree required

Experience:

Two (2) years of mental health and/or substance abuse treatment experience preferred
Knowledge/experience with dual diagnosis clients preferred

Licensure Required:

LPC required, LCSW preferred

IMPORTANT NOTES:

DRUG FREE WORKPLACE
EQUAL OPPORTUNITY EMPLOYER

To apply for this position, go to: https://cenikorfoundation.applytojob.com/apply/afOcRkoH6S/Mental-Health-COPSD-Counselor-LPC-Or-LCSW-Required-Contract-Tyler-TX-75702?source=East+Texas+Center+for+NonProfits

TITLE: Licensed Vocational Nurse – Part Time – Tyler, TX 75702

Cenikor is a non-profit organization and one of the largest substance abuse treatment centers in the nation. We are currently looking for a Part-time Licensed Vocational Nurse for our Short-term Inpatient & Ambulatory Detox facility located in Tyler, Texas.

JOB SUMMARY

Responsible for working closely with nursing, program and clinical staff to provide health services and professional nursing care for all clients.

Schedule:

OPTION 1: Rotating weekends, 7pm – 7am
OPTION 2: Rotating weekends, 7am – 7 pm

ESSENTIAL FUNCTIONS

Provide health services and professional nursing care for clients, including routine treatment per procedure or as prescribed. Coordinate client care with nurse supervisor and/or physician supervision.
Maintain processes with insurance department to ensure quality length of stay and maximize revenue.
Receive, update and pass on shift report per standards and timeframes as required.
Assist with obtaining medical history information from clients and family members at time of admission.
Administer prescribed medications and treatments in accordance with approved nursing techniques and monitor for compliance.
In absence of RN or RN Supervisor handle client issues and communicate with appropriate management/physician as necessary.
Provide information to clients regarding medication, nutrition, STD’s and hygiene in an individual or group setting.
Oversee routine laboratory work, such as urinalysis, blood draw as required and maintain accurate records of specimens.
Observe clients, record significant conditions and reactions, and notifies physician, nursing supervisor, and facility director of issues as appropriate. Monitor vital signs upon admission, during treatment and upon discharge.
Maintain patient records by obtaining, recording, and updating personal and financial information utilizing appropriate computer software for reporting and appropriate billing and authorization purposes.
Develop medical components of treatment plan and completes nursing assessments. Track infections, STD’s and positive VDRL, HIV, verifying or referring for treatment. Administer specified medication, and notes time and amount on patients’ charts. Attend staff meetings on clients’ progress.
Monitor treatment of diabetic clients to ensure proper caloric intake and coordinates to ensure a proper diet. Observe patients and reports adverse reactions to nurse supervisor and physician.
Administer CPR in emergency situations.
Answer phones in nurse station as needed, taking messages and transferring calls as necessary.
Adhere strictly to HIPAA regulations in regards to client confidentiality.
Work closely with management team to uphold the core principles of Cenikor’s culture and create a positive working environment for all team members.
Uphold the core principles of Cenikor’s culture and create a positive working environment for all team members.
Assist in all functions associated with Admissions including collecting and coordinating collection of client responsibility with Business Manager and Accounting Assistant.
Responsible for knowing 3rd party payor process related to verification, authorization and reauthorization as well as client responsibility and collections. Work with insurance billing department to actively manager 3rd party payor clients to ensure quality care and fiscal responsibility
Perform additional duties as assigned and consistent with the non-exempt functions as defined in this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities

Knowledge of pharmacology as it relates to individuals with substance abuse and mental health disorders.
Experienced in providing medical care to a diverse ethnic and cultural population.
Excellent assessment and communication skills.
Possesses good time management skills needed to meet aggressive deadlines and prioritize multiple tasks.
Patience, perseverance, and resilience in a challenging environment.
Presents a professional, positive image.
Capable of performing job responsibilities in a professional manner.
Excellent documentation skills.
Ability to consistently uphold the Core Principles of Cenikor’s Culture:
- Demonstrate mission of service to our clients
- Positive, respectful communication with both staff and clients
- Demonstrate self-motivation and perseverance to achieve goals
- Role model appropriate, professional behaviors including appropriate client boundaries
- Work effectively as part of a team, helping to set up others for success

Education

High School Diploma or GED required
Graduate of an accredited practical nursing program required

Experience

Minimum of one (1) year nursing experience required
Experience providing care for individuals with alcohol and substance abuse, mental health and chemical dependency treatment preferred

Licensure Required

Current LVN licensure required
Current certification in CPR and First Aid required

IMPORTANT NOTES:

DRUG FREE WORKPLACE

EQUAL OPPORTUNITY EMPLOYER

To apply for this position, go to: https://cenikorfoundation.applytojob.com/apply/1FDU3mllSE/Licensed-Vocational-Nurse-Part-Time-Tyler-TX-75702?source=East+Texas+Center+for+NonProfits

TITLE: Counselor (LCDCi required, LPCi/a preferred) – Part Time – Tyler, TX

Cenikor is a non-profit organization and one of the largest substance abuse treatment centers in the nation. We are currently seeking a Part-time Counselor for our adult residential facility in Tyler, Texas.

JOB SUMMARY:
The Counselor is responsible for providing substance abuse treatment and services to ensure that each client develops the skills necessary to live a life free from substance dependence.

SCHEDULE: 3 days per week, 8a – 5p

ESSENTIAL FUNCTIONS:

Work with clients to develop and implement an individualized, written treatment plan within three (3) service days of admission.
Develop individualized treatment plan based on comprehensive assessment.
Conduct regularly scheduled treatment plan reviews every week.
Provide individual and group counseling services to each client as indicated by the therapeutic schedule and treatment plan.
Responsible for providing daily interactions with all detox clients as appropriate.
Conducts self as a rational authority and role model.
Work in conjunction with all facility staff to facilitate a safe environment for client recovery.
Complete client discharge summary within two (2) working days of discharge from the program.
Complete required referral reports accurately and submit as needed.
Monitor length of authorization by reviewing in Welligent and communication with Insurance/Billing and create/update treatment plan accordingly
Ensure documentation is complete and accurate and meets the criteria for appropriate level of care according to clinical, funding and billing
Ensure documentation in the clinical record is legible and complies with documentation standards.
Work closely with management team to uphold the core principles of Cenikor’s culture and create a positive working environment for all team members.
Maintain compliance with federal and state regulatory standards as well as Cenikor policies and procedures.
Maintain strict confidentiality on all client and foundation matters and refer questionable issues to your supervisor.
Perform additional duties as assigned and consistent with the exempt functions as assigned in this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:

Possesses strong clinical documentation skills.
Experienced and/or knowledgeable in providing education and therapeutic counseling for individuals and for groups.
Experienced and capable of identifying appropriate resources for client development and providing substance abuse counseling.
Capable of discerning facts from opinions and remaining objective when listening to conflicting opinions.
Experienced in working with diverse population.
Possesses good time management skills needed to meet aggressive deadlines and prioritize multiple tasks.
Patience, perseverance, and resilience in a challenging environment.
Presents a professional, positive image.
Knowledge of Microsoft Office software required, including MS Outlook calendar.
Ability to consistently uphold the Core Principles of Cenikor’s Culture with all team members:
- Demonstrate mission of service to our clients
- Positive, respectful communication with both staff and clients
- Demonstrate self-motivation and perseverance to achieve goals
- Role model appropriate, professional behaviors including appropriate client boundaries
- Work effectively as part of a team, helping to set up others for success

Education:

Associates degree required
Bachelors degree preferred

Experience:

Two (2) years of substance abuse treatment experience preferred
Experience with electronic health record system preferred

Licensure Required:

LCDCi required, LPCi/a preferred

IMPORTANT NOTES:

Drug Free Workplace
Equal Opportunity Employer

To apply for this position, go to: https://cenikorfoundation.applytojob.com/apply/6jzzM0fCne/Counselor-LCDCi-Required-LPCia-Preferred-Part-Time-Tyler-TX?source=East+Texas+Center+for+NonProfits

TITLE: Counselor (LCDC Required, LPC preferred) – Full Time, Tyler TX

Cenikor is a non-profit organization and one of the largest substance abuse treatment centers in the nation. We are currently seeking a Full-time Counselor for our adult residential facility in Tyler, Texas.

SCHEDULE: Monday – Friday 8a – 5p

ESSENTIAL FUNCTIONS:

Work with clients to develop and implement an individualized, written treatment plan within three (3) service days of admission.
Develop individualized treatment plan based on comprehensive assessment.
Conduct regularly scheduled treatment plan reviews every week.
Provide individual and group counseling services to each client as indicated by the therapeutic schedule and treatment plan.
Responsible for providing daily interactions with all detox clients as appropriate.
Conducts self as a rational authority and role model.
Work in conjunction with all facility staff to facilitate a safe environment for client recovery.
Complete client discharge summary within two (2) working days of discharge from the program.
Complete required referral reports accurately and submit as needed.
Monitor length of authorization by reviewing in Welligent and communication with Insurance/Billing and create/update treatment plan accordingly
Ensure documentation is complete and accurate and meets the criteria for appropriate level of care according to clinical, funding and billing
Ensure documentation in the clinical record is legible and complies with documentation standards.
Work closely with management team to uphold the core principles of Cenikor’s culture and create a positive working environment for all team members.
Maintain compliance with federal and state regulatory standards as well as Cenikor policies and procedures.
Maintain strict confidentiality on all client and foundation matters and refer questionable issues to your supervisor.
Perform additional duties as assigned and consistent with the exempt functions as assigned in this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:

Possesses strong clinical documentation skills.
Experienced and/or knowledgeable in providing education and therapeutic counseling for individuals and for groups.
Experienced and capable of identifying appropriate resources for client development and providing substance abuse counseling.
Capable of discerning facts from opinions and remaining objective when listening to conflicting opinions.
Experienced in working with diverse population.
Possesses good time management skills needed to meet aggressive deadlines and prioritize multiple tasks.
Patience, perseverance, and resilience in a challenging environment.
Presents a professional, positive image.
Knowledge of Microsoft Office software required, including MS Outlook calendar.
Ability to consistently uphold the Core Principles of Cenikor’s Culture with all team members:
- Demonstrate mission of service to our clients
- Positive, respectful communication with both staff and clients
- Demonstrate self-motivation and perseverance to achieve goals
- Role model appropriate, professional behaviors including appropriate client boundaries
- Work effectively as part of a team, helping to set up others for success

Education:

Associate’s degree required
Bachelor’s degree preferred.

Experience:

Two (2) years of substance abuse treatment experience preferred
Experience with electronic health record system preferred

Licensure Required:

LCDC required
LPC preferred

IMPORTANT NOTES:

Drug Free Workplace
Equal Opportunity Employer

To apply for this position, go to: https://cenikorfoundation.applytojob.com/apply/65Sfq2kmJ6/Counselor-LCDC-Required-LPC-Preferred-Full-Time-Tyler-TX?source=East+Texas+Center+for+NonProfits

Title: Front Desk/Receptionist

POSITION: Administrative, Non-Exempt – Part Time

REPORTS TO: Chief Financial Officer

SHIFT: Monday – Friday, 9:00am – 1:00pm

Purpose of Position:

Provide receptionist for the organization –greet walk-ins, be abreast of all meetings & rooms to direct guests to appropriate meeting places and times. (Security-emergency measures) You are the first person they see as they walk in. Need dress to be business casual, friendly & organized.

We may have an occasional 211 (crisis) walk-in. Actively listen, contact 211 for assistance, treat others with dignity & respect.

Contact for technology (computer) issues, facility issues (call repairmen), process mail & distribute, phone receptionist, facility supply ordering and management (toilet paper, copy paper, ink cartridges, kitchen supplies. (items are budgeted, need to watch budget)

Conference room setup (table/chairs/décor) – food ordering for Board meetings and admin meetings.

Board sign-in and contact for excused.

Request & accept pricing bid for rentals and provide results to Finance & President (Or ETCN).

Clerical duties – stuff envelopes, run copies, direct mail solicitations –including mail merge & excel, thank you letters, invitation lists as needed by staff, thank you letters.

Mission Focused:

Understand the meaning & commitment of United Way and consistently act according to its value & purpose. Demonstrate social responsibility and has passion for common good for community.

Eventually:

Research Development – data specialists charged with providing information needed to expand relationship base within corporate accounts and broader community (collecting, maintaining & utilizing data effectively). This would afford the Campaign staff to focus on more face to face donors and corporate partners.

Maintain donor profiles, gift range capacity, media mentions, history & corporate philanthropy in Andar database.

To Apply: Submit resume or completed application to Finance Associate via Email: kmalcolm@uwtyler.org or mail to:

Finance Associate, United Way of Smith County, PO Box 10029, Tyler TX 75711-0029. No phone calls or walk-ins.

Title: 2-1-1 Information & Referral Specialist

POSITION: Administrative, Non-Exempt – Part Time through August 2021

DEPARTMENT: 2-1-1 East Texas Region

REPORTS TO: Director

SHIFT: Saturday, Sunday and Monday – 8:30AM-5:30PM

SALARY: $12.00/hour – $12.36/hour

GENERAL DESCRIPTION:

The Information & Referral (I&R) Specialist is responsible for providing skilled information and referral services on health and social service programs in response to telephone, electronic and other inquiries; providing crisis intervention, follow-up, and advocacy services when necessary; and tracking gaps in services. I&R Specialist works under general supervision with latitude for use of initiative and independent judgment.

ESSENTIAL JOB FUNCTIONS:

Answer the phone line in an efficient, professional, non-judgmental manner. Interviews inquirers and assesses service needs. Provide appropriate and accurate referrals to inquirers. Determine and document unmet needs when there is not an appropriate referral available to provide to an inquirer. Perform extensive data entry. Participate in the planning and implementation of Outreach Activities. Apply crisis and emergency protocols. Perform related work or special projects as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor’s Degree in Human Services field.
Experience may be substituted on a year for year basis if the person holding this position does not have a Bachelor’s Degree in a human services field, in which case said person must have a minimum of four (4) years of related experience and must have a High School Diploma or GED.
Experience in a call center setting may be substituted on a two-year for one-year basis if the person holding this position does not have a Bachelor’s Degree in a human services or business field, in which case said person must have a minimum of two (2) years of call center experience or in social service delivery and must have a High School Diploma or GED.

Knowledge, Skills, Abilities and Other Characteristics:

Knowledge of interviewing and referral techniques.
Knowledge of health and social services available in the East Texas Region and state/federal social services agencies and programs.
Excellent data entry skills.
Excellent interpersonal and problem solving skills. Outstanding organizational and stress management skills.
Ability to maintain high ethical standards and confidentiality in accordance with United Way, AIRS, state and federal standards and policies.
Ability to communicate effectively using correct grammar in written and oral form.
Ability to work independently and in team setting. Self-awareness and positive attitude are essential.
Ability to work flexible schedule (evenings, weekends, holidays) during times of disaster or other times of organizational need.
Ability to multi-task in fast-paced environment.
Ability to sit for extended periods of time.
Bilingual (English Spanish) preferred.
Must have reliable personal transportation to navigate from place to place throughout the 14-county East Texas Region.

Certificates and Licenses REQUIRED

Must have and maintain a valid Texas Drivers’ License and provide proof of current auto liability insurance as required by the state.
Must complete AIRS Certified Information and Referral Specialist (CIRS) Certification (based on experience within time frame to be determined upon employment).

To Apply: Submit resume or completed application to Finance Associate via Email: kmalcolm@uwtyler.org or mail to:

Finance Associate, United Way of Smith County, PO Box 10029, Tyler TX 75711-0029. No phone calls or walk-ins.

Detailed Position Description

Title: Trauma Program Coordinator (Part-Time)

Department: Trauma Informed Schools Program

Direct Report: Director Trauma Informed Services

Summary:
While many children have yet to tell their story of abuse through agencies like the Children’s Advocacy Center of Smith County, schools are a central location where children of trauma and toxic stress are present daily. Through the Trauma Informed Schools (TIS) program, educators are able to understand and address the needs of students by providing daily practices that focus on building trusting relationships and emotional safety. The essential function of this role is to educate and coordinate trauma informed practices in schools.

Job Responsibilities:

Provide professional development training for trauma informed practices
Provide practical feedback/coaching for school staff for specific strategies to support students of trauma
Assist schools in promoting student resiliency and increase positive academic and non-academic outcomes
Collaborate with campus administrators for questions/input regarding TIS program
Attend training sessions for personal/professional growth in trauma-informed practices, ACEs and mental health
Ensure development and management of course training schedules
Assist in logistical planning and materials preparation for training sessions
Manage course session attendance information
Keep supervisor apprised of activities and developments as pertains to the TIS program
Performs other duties/activities as assigned

Skills/Knowledge/Abilities:

Strong communication skills written and verbal
Strong interpersonal skills and positive attitude
Flexible, innovative and able to adapt to the changing needs of the TIS program/CACSC organization
Effectively work with teams
Effective teacher/presenter able to read level of understanding of audience and adjust accordingly
Able to develop and maintain cooperative and effective relationships
Knowledge of trauma informed practices
Ability to work with adult learners and diverse client populations
Overall understanding of how schools work
Ability to work autonomously
Job requires travel across Smith County

Education/Experience:

Bachelor’s degree or higher from an accredited college or university in education, psychology or a related field
Five years or more full time, paid, professional experience in school system as teacher/counselor/administrator
Professional experience in school system organizing trauma-informed care and evidence-based prevention and intervention services will be considered a bonus.

Please submit resumes to: terri@cacsmithcounty.org

Detailed Position Description

Title: Bi-lingual Client Services Representative/Community Health Worker

General Description:
Provide basic client education on dementia, conduct intakes and assessments with families and
persons living with dementia. Facilitate provider and community outreach, support and health
education activities. Facilitate connections to community resources. Support and promote all
Alliance programs and services.

Examples of Work Performed:
• Handles confidential health information with discretion and in accordance with policies and procedures.
• Conduct evidence-based programs with clients, such as REACH II.
• Meet with clients to conduct assessments to determine need of programs, services, and delivers basic education on dementia and case management, through face-to-face meetings, home visits, and phone inquiries.
• Coordinate client follow up and monitoring for status changes
• Provide comprehensive resource referral, including identifying community resources and vendors (nursing homes, home health agencies, physicians, etc.) and matching those services with client needs.
• Collaborate with Program Director to identify potential program participants.
• Maintains client files, documentation and database entries as required by programs.
• Completes mini memory screenings at the Alliance and in the community.
• Assist with the coordination of respite, counseling services, education and other programs & services.
• Supports programs including Day Club, Project Lifesaver and Support Groups.
• Conduct some community outreach on Alzheimer’s disease and related dementias, and client services and conduct client recruitment.

General Qualifications:
Experience and Education –
Must have interpersonal and communication skills and have the ability to get along with others.
Ability to work independently, organize work, plan and maintain accountability for time and
work schedule. Knowledge of community resources. Certified by the Texas Department of State
Health Services as a Community Health Worker, enrolled in a program to become certified or
willingness to become certified or a background or license in social work. High school diploma
or equivalent and some college required. Knowledge of Alzheimer’s disease or dementia
preferred. Bilingual (Spanish) is required.

Please submit resumes to: heather@alzalliance.org